Support
How can we help?
Most answers are below. Still stuck? Open a ticket from your account: we usually answer within 24 hours.
Where do I find my license key? +
Your license key was emailed to the address you used at checkout. Check spam if you don't see it. You can also find every key on your account page at goataudiolabs.com/account.
How do I install a plugin? +
Download the installer for your platform from goataudiolabs.com/download. Copy the VST3 (and AU on macOS) to your plugin folder: macOS — /Library/Audio/Plug-Ins/VST3/, Windows — C:\Program Files\Common Files\VST3\, Linux — ~/.vst3/. Rescan plugins in your DAW, open the plugin, and enter your license key or start a free trial.
The plugin doesn't show up in my DAW. +
Rescan plugins in your DAW's preferences and make sure the DAW is 64-bit. On macOS you may need to allow the plugin in System Settings › Privacy & Security.
How many computers can I use? +
Each license activates on two machines. Deactivate a machine from goataudiolabs.com/account or from inside the plugin. A 30-day cooldown applies before a freed slot accepts a new machine.
How do I move a license to a new computer? +
Deactivate on the old machine first (in the plugin or at goataudiolabs.com/account), then activate on the new one with the same key. If you no longer have access to the old machine, sign in and open a ticket below.
Is there a free trial? +
Yes — 14 days, every feature, no card. Go to goataudiolabs.com/trial, verify your email, and enter the trial code in the plugin.
What about the bundle — is it one key? +
A bundle arrives as one email with a separate license key for each plugin, so each plugin manages its own two computers.
Do you offer refunds? +
We do not refund for change of mind, which is why every plugin has a full 14-day trial. If you hit a technical problem we cannot resolve, open a ticket below. Your rights under your local consumer law if a plugin is faulty or not as described are unaffected.
Open a ticket
We'll sort it out.
Sign in to open a ticket. Tickets are for license holders and anyone on a free trial, so we can spend our time on you, not on spam.
Bought a plugin or started a trial but never set a password? Set it here with the same email.